No Service after 36 Hours

[Anonymous]

After being promised that I would have service in 24 hours, I was promised on online chat that it was fixed and would work in 20 minutes - now 36 hours since have had the new sim and still no service. No online chat available. Now have to make expensive phone call from another mobile.

[Anonymous · Accepted solution]

Have you tried turning the phone off and then back on to reset it.

If your a pay monthly customer the call from any 02 mobile using 202 is free.

Or just £0.25p per call using 4445 if your a payg customer.

Live Chat is currently ok for low level enquiries.