Solved: New phone not connecting to network

Pinky · ‎22-12-2020

I upgraded my phone yesterday (iphone12pro). I inserted new sim which has still not registered to network. Any suggestions?
I am still using my old sim on old phone u til new one up and running. Is this problem?

MI5 · ‎22-12-2020

@Pinky

You can use the old SIM in your new phone or if you want 5g you need to do a SIM swap.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-12-2020

@Pinky

You can use the old SIM in your new phone or if you want 5g you need to do a SIM swap.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pinky · ‎23-12-2020

Many thanks - this has worked. Appreciate your help
Merry Christmas 🎄 🎅🏻

MI5 · ‎23-12-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New phone not connecting to network

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan