New phone data not working

[Th6]

I’ve just set up my new phone all good, only I’m not able to text, call, or receive videos to get access to support at 02. It’s like there is no data on my phone. I can use WhatsApp with wifi but not outside of the house - no data

can someone tell me how to get through to an actual person to speak with them? I can’t even call o2

thanks 

[MI5]

@Th6 

I guess you don't have an active sim.

You can use Skype to call O2

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

Or go in store with photo ID to get connected.

Use a plastic sim if possible as esims are causing customers many issues.