This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My 02 iPhone

Anonymous
Not applicable

on ‎24-11-2017 19:15 - last edited on ‎27-11-2017 16:42 by

on ‎24-11-2017 19:15 - last edited on ‎27-11-2017 16:42 by

iPhone 6

 

Hi my iPhone is water damaged and I’m looking to get it replaced iv got insurance on the phone

 

[message text copied from tags field]

Message 1 of 12
2,773 Views
0 Kudos
11 REPLIES 11

MI5
Level 94: Supreme
  • 152051 Posts
  • 651 Topics
  • 28916 Solutions
Registered:

on ‎24-11-2017 19:18

on ‎24-11-2017 19:18

@Anonymous wrote:
iPhone 6

How can we help @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 12
2,502 Views
0 Kudos

Anonymous
Not applicable

on ‎24-11-2017 19:20

on ‎24-11-2017 19:20

@Anonymous Can you please elaborate on your question in order for us to help you

Message 3 of 12
2,500 Views
0 Kudos

Anonymous
Not applicable

on ‎24-11-2017 19:21

on ‎24-11-2017 19:21

Hi how do I go about replacing my iPhone? Mine is water damaged, I do have insurance in the phone
Message 4 of 12
2,495 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152051 Posts
  • 651 Topics
  • 28916 Solutions
Registered:

on ‎24-11-2017 19:22

on ‎24-11-2017 19:22

For insurance claims, please contact customer services.
http://www.o2.co.uk/contactus
They will help you fill out the claim forms.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 12
2,494 Views
0 Kudos

Anonymous
Not applicable

on ‎24-11-2017 19:24

on ‎24-11-2017 19:24

??
Message 6 of 12
2,490 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎24-11-2017 19:26

on ‎24-11-2017 19:26

For any insurance claim you need to call customer service on the link above. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 7 of 12
2,486 Views
0 Kudos

Anonymous
Not applicable

on ‎24-11-2017 19:27

on ‎24-11-2017 19:27

?
Message 8 of 12
2,486 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎24-11-2017 19:30

on ‎24-11-2017 19:30

What is the problem Danny? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 9 of 12
2,482 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎24-11-2017 19:47

on ‎24-11-2017 19:47

@Anonymous To replace your iPhone you will have to contact the insurance team via the information given by @MI5 & @jonsie or you could go to Apple but if you have insurance from O2 then try that first 

Message 10 of 12
2,453 Views
0 Kudos
Top Kudoed Authors
View All
Top