Inclusive Data

[Anonymous]

Hi,

I recently hcanged to O2 on a plan where i have 12GB of data a month, but i just received a text 4 days after starting to use the phone stating i've used "80% of your inclusive data", despite the fact that i've got 9.5gb still left when i look at my o2. I was wondering whether i'll get charged more for continuing to use my data, and what the difference between inclusive and my standard data is?

Thanks.

[MI5]

No charges for exceeding data as it just stops.
I'd call customer services though on 202 to question why you are getting that message.

[jonsie]

I'd you've just joined its possible you are on a pro rata allowance until your billing date? 

[Martin-O2]

Hello @Anonymous did you find out what was happening with your data? 

[Anonymous]

“If you have recently purcahsed any of our O2 promotionl offers across Double Data, Triple Data and Quadruple Data your data will be applied as a bolt on and not appear on your bill.

This means the increase data allowence will only be triggred once you have reached the standard allowence.

Example: Standard allowence 3GB, Quadruple promotion allowence 12GB. As a customer you will see 3GB on all communications and bills, once you reach the standard 3GB allowence the promotional 12GB will begin.”

This is from the mobiles.co.uk website

[jonsie]

That could explain it.perhaps @Wa10 could confirm for us?

@Martin-O2 could you also check please?

[MI5]

Same as the discount being applied as a bolt on i guess?

[jonsie]

It makes perfect sense. O2's systems can't seem to be programmed to recognise this type of offer and to stop automated texts going out.

[Martin-O2]

@jonsie Thanks for the mention. I'll see what I can find out! 

[Anonymous]

@Martin-O2 found anything out yet? Just to put our minds at rest. Thanks.