Difficulty making and receiving calls in Australia

MarkB1 · ‎15-07-2020

I have been in Australia 6 months and due to Covid I cannot currently get home. My tariff includes roaming in Australia and I have been making and receiving calls without problem until the last couple of days. Now I cannot make calls - it just says calling but does not connect and those trying to call me just get put through to voice mail. My phone is an iPhone 7 and has been using Telstra in Australia. Any help would be much appreciated.

MI5 · ‎15-07-2020

@MarkB1

You are restricted to 63 days out of the Uk so you've done well to last this long.

You'll either need to return home or try and contact O2 to reactivate your account Guide: Coronavirus Community Help and Support

Skype may be the best option to call on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-07-2020

@MarkB1

https://www.o2.co.uk/roamfairuse

Veritas Numquam Perit

LukasB · ‎16-07-2020

Hey @MarkB1 just checking if you managed to speak to someone and get this sorted?

→ COVID-19 support - Help and support from O2 during the lockdown
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