Caller not hearing ringtone

[DB6815]

I recently got an Apple Watch 4 cellular. Since then when people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connecting or not and often hang up before I get a chance to answer. Any clues as to why this is happening?

[MI5 · Accepted solution]

@DB6815 

This has been reported before and is an account issue that you'll need to report to customer service for them to investigate for you Guide: How to find help & contact O2 

[EmilieT]

Hi @DB6815, and welcome to the community 

Did you get a chance to report the issue to Customer Service, as suggested above? Do you need any further help? 

[Number_3]

HI @DB6815 @EmilieT 

I reported this month or so back, still no fix with my account 😞

i get the occational text saying they are still working on the problem, which is nice ..

[EmilieT]

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@Number_3 wrote:

HI @DB6815 @EmilieT 

I reported this month or so back, still no fix with my account 😞

i get the occational text saying they are still working on the problem, which is nice ..

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@Number_3 I'm afraid if they're working on it already there's very little I can do, but it's great info for @DB6815 who should definitely also report it for their own account, so it can be worked on as well

[Pdoddze]

I have exactly the same issue and I also have apple watch 4 celluarlar which has been ongoing since the beginning of the year. It stareted then although for the previous 5 months it was fine. Customer service arent getting anywhere.. tried new SIM.

Message left today was O2 are rolling out a big fix but it all needs to be checked as it effects a lot of callers.. If it is a common fault then why was it such a mystery to them when I called about it.. Never ever had theses sorts of issues with previous networks. Getting to the point where I just want to cancel my contract and leave.

[NoxersGB77]

I’m having the exacts same issue and at the moment im unable to contact Customer services. Has anyone been given a fix for this? So frustrating when working from home and becoming dependent on mobile calls and having to call everyone back.

[VicSneds]

Have you guys had a fix for this? If so... how?

[Nicnacs79]

I also have this issue, started when I got an Apple Watch. I’ll contact O2 in the meantime but would be interested to know if anyone has a good outcome.

[gmarkj]

It is a known issue which (from memory) is linked to eSim usage on o2.
I'll see if I can find some links to confirm...