Airtime Plan on Apple Watch

[KaitlinB]

Hi, was wondering if anyone would have any ideas on how to fix my problem.

I got an apple watch series 3 from 02 around 5 months ago now and from day one i have been paying for airtime on my watch, i pay this monthly along with my phone contract. However the problem is when i try to set it up on the watch i cant all it says is "your o2 account is not eligible to set up mobile data on this account, contact o2 for more information". 

i have contacted o2 around 4/5 times both in person and online and no one seems to be able to help and cant understand why my account wont let me set it up when i already pay for it monthly and its on my plan. 

if anyone has any advice would be much appreciated. 

[jonsie]

You need a seperate data plan for a watch

Currently costs £5.00 per month

You don't pay airtime for the watch

[O2Faisal]

Hi @KaitlinB If you want to double check the steps via the link below before giving the team a call.

https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch

[KaitlinB]

yes sorry must have got confused i do pay the data plan for the watch not in fact airtime

[MI5]

@KaitlinB 

You must also have a pay monthly refresh tariff on your iPhone.

[KaitlinB]

yes i already have all this and have repeatedly got in contact with o2 about this and the gurus in my local shop have all confirmed that i have all the necessary aspects for my mobile data to work on my watch and they themselves do not know why it is not working

[MI5]

@KaitlinB 

Then you must persevere with customer service Guide: Coronavirus Community Help and Support 

[KaitlinB]

Yes i have tried this repeatedly but as it is not classified as urgent i cant get in contact with them which is why i decided to try o2 community

[jonsie]

Choose fraud or any other option given