Solved: Activate sim

Anonymous · ‎03-08-2017

Activate my replacement sim for number.

my phone was stolen therefore my claim is currently going through your insurance claim process. Meanwhile I have a loan phone for which I received a sim from an 02 shop.

I need this this sim activated immediately for work purposes.

please can somebody get back to me.

And i I have sent my 02 insurance claim form to the email provided on the form. Can I please get a response to where I am with this please as I am paying for a service I cannot use !

Kind regards

Cleoriff · ‎03-08-2017

Hi @Anonymous As this is a replacement sim for one that's been stolen you will need to contact O2 customer services https://www.o2.co.uk/contactus

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

As for your insurance you will need to speak to them yourself . This is not customer services..it's a community forum

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎03-08-2017

Hi @Anonymous As this is a replacement sim for one that's been stolen you will need to contact O2 customer services https://www.o2.co.uk/contactus

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

As for your insurance you will need to speak to them yourself . This is not customer services..it's a community forum

Veritas Numquam Perit

Anonymous · ‎03-08-2017

@Anonymous Please remove your phone number as this is a public forum

adamtemp64 · ‎03-08-2017

@Anonymous the shop should have done this for you when giving you the sim

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎03-08-2017

Just a guess here, but I'm thinking they didn't!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎07-08-2017

Hey @Anonymous sorry to hear your phone was stolen! 😞 Did you manage to activate the SIM for the loan phone? Let us know how you're getting on.

O2

Activate sim

Order query

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades