Solved: samsung galaxy y battery

Anonymous · ‎19-12-2013

I have a samsung galaxy y it is 5 month old on o2 p.a.y.g........ for the last 3 days my battery has been dying, i charge it at night and it says 100% charged at 7.30am i made a 30 min phone call and then sent 1 text message and my battery life went down to 58%, the only app i have is facebook but i rearley use it and that day i did not use it at all i then sent a further 7 text messages and by 12 pm the battery was down to 18%, help!!!!

Last night i put the phone on charge again, when it was fully charged i went into my settings and looked at battery use and it said 1hr 30 mins, Don't know if this helps

adamtemp64 · ‎19-12-2013

Samsung batteries only have a 6 month warranty if you suspect it is faulty contact samsung before the 6 months has passed http://www.samsung.com/uk/support/warranty/warrantyInformation.do

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5 · ‎19-12-2013

What is it saying that is using the most battery % ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-12-2013

cell standby and phone idle

MI5 · ‎19-12-2013

Hmmm, implies nothing is running to excessively drain the battery.
It may just be a faulty battery. Can you try another one in the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎19-12-2013

Samsung batteries only have a 6 month warranty if you suspect it is faulty contact samsung before the 6 months has passed http://www.samsung.com/uk/support/warranty/warrantyInformation.do

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎19-12-2013

today it says voice calls 41% cell standby 30% phone idle 24% display 7% and (3 hrs 54 mins on battery)

i have only made 1 30 min call today

MI5 · ‎19-12-2013

Battery stats are perfectly normal and are as I would expect them to be.
I can only advise you try another battery.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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