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not receiving texts from one number

Anonymous
Not applicable
Hi
Im not receiving texts from my mums number, I can whatsapp her, she receives my texts and I can phone her, but not the texts. I've been into settings when on messages and I havent blocked her, anyone have any ideas?
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MI5
Level 94: Supreme
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What happens when she phones you?
Is she also on o2?
Contract or PAYG?
Does she have credit / mobile signal etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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