Sony Experia L2 Black line on screen

[Charlieboyoo]

Hi everyone,need advice or help.I bought my friend a Sony Experia L2 phone at the end of February and now it’s seems to have developed a fault.Theres a black line on the screen.I have the receipt and stuff.The phones has not been dropped looks like new.My friend doesn’t want the phone sent away cause what are you supposed cause she would be without a phone for a few weeks.Would the store replace it?

[MI5 · Accepted solution]

@Charlieboyoo if  it's within 28 days they will replace it, if not it goes for repair, however, we would always recommend you went directly to Sony rather than use O2 repairs.

[Bambino]

@Charlieboyoo  It's highly doubtful that O2 would replace it. I wouldn't trust them to do a repair either. My suggestion is to contact Sony support. https://www.sony.co.uk/electronics/support Your friend will most likely have to send it in. They can just pick up a cheap phone on Amazon or CEX to use as a backup until this one gets repaired.

[TallTrees]

Hello @Charlieboyoo 

Well if it were Argos I think they would.  

It depends where you bought it but I would certainly go and ask.

It is new and should still be under a guarantee, look at your receipt.

Always be positive and ask for a replacement.

Be careful about what they suggest if not a replacement.  

Take time don't "just hand it over" go back home and consider

your options.  Ask what your options are.

Best of Luck

[Charlieboyoo]

Yeah I thought that like.Ive heard very bad stories from o2 repairs like.Bit of a nightmare like.i will check Sony out.Thanks

[Charlieboyoo]

Thanks,yeah that’s the approach I was going to take.stay positive and ask for a replacement.Its is new like.i will find out the options.

[TallTrees]

Hi @Charlieboyoo 

I read on Argos site :   that Sony xperia L2  ~ Manufacturers 2 year guarantee.

You can read this for yourself on the Argos Site.

Again you are best making enquiries and considering everything before taking

any steps.  As posted here too :   if necessary you can contact Sony about it.

[Anonymous]

Keep us updated to see what they do.

[TallTrees]

Let us know how you get on ~ @Charlieboyoo 

would be most helpful for others too.

Good luck 

[Charlieboyoo]

Will do TallTrees.Thanks for the help and advice.I sent an email to Sony to see if they can help out.