UNLOCKING

J2TheMaximum · ‎12-04-2019

Hi there,

i have ave sent several unlock forms to O2 and latest email yesterday is they have closed the case as I have sent too many. This has been ongoing now for several weeks and I have not been able to unlock the phone.

what do you suggest as O2 seem to be stalling.

Thanks

jonsie · ‎12-04-2019

I'll mention @EmilieT to see if she can magic this for you.

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MI5 · ‎12-04-2019

Have you tried another SIM to see if it is actually locked?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-04-2019

Hey @J2TheMaximum , and thanks for sending me all the info I needed so quickly! We'll get this looked into for you, and as soon as I have an update I'll let you know

In the meantime, can you confirm whether you've already tried a non-O2SIM in, as @MI5 suggested?

Thanks @jonsie for the mention!

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J2TheMaximum · ‎12-04-2019

Hi all,

I have tried another sim, and this did not work. The phone is definitely locked to 02 and I hope they are able to sort this for me so my son can use it with his non O2 sim.

Thanks all and thanks Emily for your help.

Cleoriff · ‎12-04-2019

I will mention @EmilieT now, though I doubt she will see or action this before Monday @J2TheMaximum

Veritas Numquam Perit

EmilieT · ‎15-04-2019

Thanks for the mention @Cleoriff!

The good news is I picked this one up on Friday, and got a confirmation later in the day that it was all sorted

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Cleoriff · ‎15-04-2019

@EmilieT wrote:
Thanks for the mention @Cleoriff!
The good news is I picked this one up on Friday, and got a confirmation later in the day that it was all sorted

Great news @EmilieT

Veritas Numquam Perit

O2

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