Signal Problem

[Anonymous]

I have a Samsung Galaxy S4 and live in the e11 postcode area i've been getting a signal loss problem were as if I put it in gsm mode or 2g it gets 3 bars out of 4 or 4 out of 4 but when I put it gym and wcdma meaning 2g and 3g mode it's looses strength and gets no signal or 1 bar out of 4 i've changed phones still same problem tried new sim still same problem I really don't know what 2 do..

[Anonymous]

Contacted o2 they said will take 5 days 2 sort out and see what's wrong but im really confused..

[Anonymous]

Hi and Welcome to the forum.,

The service status says all is good.

Perhaps try yourself using your full postcode.

http://status.o2.co.uk/

Live results for E11, London, London

• 

  Our network is currently working fine

  If we're doing work on the phone masts near you we'll tell you about it here.

  Updated 10:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Good indoors and outdoors. Good for mobile broadband.
• 

  Normal coverage for Mobile Internet (4G)

  Seamless connectivity and mobile internet.

  Good indoors and outdoors. Good for mobile broadband.

 A really useful self help thread :

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Anonymous]

---

@Anonymous wrote:
Contacted o2 they said will take 5 days 2 sort out and see what's wrong but im really confused..

---

Did you ask them what they are sorting out that would take 5 days ?

[Anonymous]

They said that opened up a case and I have 2 wait for the technical team 2 give me a call ..

[Anonymous]

---

@Anonymous wrote:
They said that opened up a case and I have 2 wait for the technical team 2 give me a call ..

---

Ok well that makes sense.

Let us know how you get on.

In the meantime if you have home wifi think about tugo {for pay monthly customers}, viber or whatsapp perhaps.

[Anonymous]

Yeah just using my home wifi for Internet and gsm mode only works

[Anonymous]

Appreciate how frustrating situation like these can be.

I had intermittent signal for over 2 weeks while my local masts were sorted out last year.

Thankfully all good now with 4G.

Hope all goes ok for you.

[Anonymous]

Yeah....They told me on the phone that 8 of my local area masts got updated and the nearest one is 1km away from me...I said I'm a 7 year o2 customer lol I don't wana end up leaving cus I really like there customer service ...

[Anonymous]

Only down side is the signal problem that's proper getting on my nerves that I had to use 2 other three network