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Samsung 22

Malreah13
Level 1: Joiner
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on ‎12-07-2023 15:02

on ‎12-07-2023 15:02

Hi. i have a galaxy 22 ultra, and i have just been migrated to O2 from Virgin. my question is has anyone been unable to text premiunm numbers with an S22, all the settings on my phone are correct, my sim can send messages to premium numbers from my old samsung s10, i have tried everything with O2 support to get this sorted out, and nothing works, looking for any possible help 

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pgn
Level 77: Grand Master
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on ‎12-07-2023 23:30

on ‎12-07-2023 23:30

Are you still using a VM branded SIM, @Malreah13? If so, call into an O2 shop for an O2-branded one, the staff will need to see some photo id, and should help get you moved across onto it - see if that helps.

Links to O2 Social Media Team here
NoAccountAccess

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gmarkj
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on ‎13-07-2023 08:44

on ‎13-07-2023 08:44

Also check if you have had a spend cap applied - Guide: Spend Caps & Charge to Mobile on O2 - as that will stop the messages being sent @Malreah13 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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