Solved: Phone fault

B16gpw · ‎24-09-2020

My brand new note 10 had a faint white line across the screen when first turned on, now its three black lines and getting worse I can't seem to contact anybody on my o2 about it

MI5 · ‎24-09-2020

@B16gpw

Repairs help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy and contact numbers for O2 here Guide: Coronavirus Community Help and Support

They open at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-09-2020

@B16gpw

Repairs help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy and contact numbers for O2 here Guide: Coronavirus Community Help and Support

They open at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-09-2020

Welcome to our community @B16gpw ! Sorry to hear about your phone though. 😞 Do keep us updated on how you're getting on. Hope you get everything sorted soon with the advice above!

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