Phone Repair

[Anonymous]

Recently sent my phone to repair, about two days later i recieved a text saying they were waiting for parts if they dont arrive in five days a new phone would be sent, its been six days and ive heard nothing from then, used the track repair option on the o2 website, and its saying repair not found ( entered details correct and tried atleast 4 times) does this mean its fixed? should i of heard something by now? any ideas? will be going to my local shop A.S.A.P but i thought id post on here for any advice, thanks

[Cleoriff]

Hi @Anonymous Try tracking via this route. There have been issues with the service in the past though I understood it was now fixed...https://o2repairs.sbeglobalservice.com/

If you have any problems with this then you need to contact customer services https://www.o2.co.uk/contactus

[Anonymous]

This doesnt seem to like me either, keeps saying the security text is wrong when it really isnt

[Cleoriff]

We had problems last week with this tracking service . It appears it isnt fixed ...I will tag one of our admin staff to see if they can help @Marjo @Martin-O2 @MercedesS

This one isn't working either http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[Cleoriff]

@AnonymousThis was the other thread where problems were reported. https://community.o2.co.uk/t5/Discussions-Feedback/How-to-track-my-repair/td-p/1075456/highlight/true/page/3

Apparently it was reported on the 6th. Obviously not been fixed yet....:smileysad:

[MI5]

Tracking not working at present.
I'd call customer service http://www.o2.co.uk/contactus

[Cleoriff]

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@MI5 wrote:
Tracking not working at present.
I'd call customer service http://www.o2.co.uk/contactus

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Yes already told the op that.....It's just so annoying that the system is still failing to work properly.!!

[MI5]

Yup.

[Anonymous]

is it normal for them to take this long to get in touch?

[MI5]

Not generally speaking but I guess they are struggling to get the parts to repair it.
Only they can tell you that though.