PAYG android only home wifi works

[Anonymous]

Hi guys, I hope you can help me. I have a Samsung android with a PAYG sim.

When at home, I can connect to the Wifif and send wattsapp msg, etc with no problems.

However, when I am away from home, and even if I am connected to another wifi, I cannot sent wattsapp messages, not surf the net. Nor can I receive msgs. The notification bar shows that wifi is connected.

I tried a few things at home:

- turned off the wifi - couldn't send/receive wattsapp

- sent an ACTIVE text to 2020 and got a message back which I clicked and so in theory my settings should  

  now all be fine. Restarted phone but still no luck.

For ref, in my Settings > Mobile Networks > Access Point Names  the option that has the green dot against it is 'O2 Prepay GPRS'.

My Mobile Data and Data Roaming option are both ticked.

Would really appreciate your help!

Harry

[MI5]

Which PAYG tariff are you on?
If one with no data allowances do you have credit?

[Anonymous]

I am on this :

£15 Big Bundle

Key features: 750 minutes, 2000 texts and 2GB of 2G/3G/4G data in the UK for £15 a month

I actually have about £25 on my balance. Any ideas?

[jonsie]

Have you recently changed anything on your account such as the tariff? Check the bolt ons you have in My O2. 

[MI5]

All things being equal you should have mobile data working.
Check if there are any issues with the network in your area http://status.o2.co.uk/ and when connected to public wifi hotspots you need to open your web browser to login to the hotspot.

[Anonymous]

Thanks for the reply guys.

I have not changed anything in my tarriff. I have no bolt-ons.

The network in my area is good as per http://status.o2.co.uk/  and I have 4 bars on my phone right now with the Wi-fi turned OFF and mobile data turned ON.

When I try to connect to a web-page (eg www.bbc.co.uk) I get "You are offline" message. 

Most frustrating 😞

[jonsie]

It really does have to be a settings issue. Can you check your APN against theses here:

http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

[MI5]

If you check your MyO2 do you have any data allowance remaining?
http://www.o2.co.uk/myo2

[jonsie]

At this stage I would set up a new APN then reboot the phone and try again. 

[MI5]

When you open the apn on your phone, the one with the green dot next to it, the settings should be:
Name - o2 Internet
APN - payandgo.o2.co.uk
Username - payandgo
Password - password