This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Multimedia Messages

LC3588
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-05-2024 20:59

on ‎11-05-2024 20:59

Everytime I try and send a multimedia message it keeps saying not supported by network and fails to send, how can I change this 

Message 1 of 5
743 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎11-05-2024 21:04

on ‎11-05-2024 21:04

@LC3588 

You may have a spend cap preventing them or no mobile data turned on?

Use WhatsApp to send pictures for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
738 Views
0 Kudos

Enlli
Level 69: Guiding Light
  • 8905 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎11-05-2024 21:05

on ‎11-05-2024 21:05

Check your spend cap is not set to zero.

MMS are chargable on O2.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 5
738 Views
0 Kudos

LC3588
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-05-2024 21:08 - last edited on ‎11-05-2024 22:57 by Moderator

on ‎11-05-2024 21:08 - last edited on ‎11-05-2024 22:57 by Moderator

How to you remove spend cap

Message 4 of 5
762 Views
0 Kudos

pgn
Level 77: Grand Master
In response to LC3588
  • 39886 Posts
  • 245 Topics
  • 1797 Solutions
Registered:

on ‎11-05-2024 21:52

on ‎11-05-2024 21:52

@LC3588 wrote:

How to you remove spend cap

Guide: Spend Caps & Charge to Mobile on O2 may help.

Some can be adjusted in your MyO2, @LC3588 - https://accounts.o2.co.uk/signin

pgn_0-1715460699634.png

 

 

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 5 of 5
757 Views
Top