Emergency only

[Anonymous]

I am a recyclrd teenager of 76 and have a problem with my galaxy fame.

up to yesterday no problem at all but when I switched on this morning I cam only make emergency cakks only and a message saying not registered with this network.

Can anyone help me get up and running again please.

Thamks in advance  Ken

[Anonymous]

Hi Ken,

Try removing your sim and cleaning it.

If no help check your service status to see if your masts are ok.

http://status.o2.co.uk/

If they are showing fine then ring Uk O2 Customer Services on 202 contract or 4445 payg to ensure your account is ok.

Occasionally a soft reset or as a last resort a hard reset can help.

Ref Hard Reset : Ensure you perform a back up first as this typically deletes saved data.

Link on how to perform both : http://www.hard-reset.com/samsung-galaxy-fame-s6810-hard-reset.html

[Anonymous]

I have tried cleaning thd card and checked coverage all i have to do is to call PAYG now.

[Anonymous · Accepted solution]

O2's landline is From a landline 0844 809 0222 > 5p / min

Have you tried resetting your phone too.

Try if possible.

Your original sim card in an alternative phone.

Another O2 sim card in your primary phone.

A further option is to visit an O2 shop to pick up a blank SIM card where they will perform a swapmysim procedure, just in case your original sim is faulty.

Or you can order one via Customer Services or Live Chat http://www.o2.co.uk/mobile/contactus , and then follow this link http://swapmysim.o2.co.uk/ ,or text SWAP to 20220 ,when you receive the blank sim to perform the swap yourself. It takes from a few minutes to 24 hours for the service to fully return.