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Data roaming triggering when data roaming switched off

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Marg19580
Level 1: Joiner
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on ‎18-06-2018 16:07

on ‎18-06-2018 16:07

Data roaming is triggering even though device says switched of. This has resulted in a huge bill while I am in Mexico for three months. Anyone else had the same problem?

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MI5
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on ‎18-06-2018 16:14

on ‎18-06-2018 16:14

Unless data switch is off completely and not just the roaming switch, it is, unfortunately, a common issue / mistake.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎18-06-2018 16:14

on ‎18-06-2018 16:14

Unless data switch is off completely and not just the roaming switch, it is, unfortunately, a common issue / mistake.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎18-06-2018 21:06

on ‎18-06-2018 21:06

Also to add some apps will update using wifi or data even if roaming data is switched off.

I would check which app is using data, and disable it from using data.
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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EmilieT
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on ‎19-06-2018 09:44

on ‎19-06-2018 09:44

Hi @Marg19580, I hope the pointers above by @MI5 and @madasaf1sh will help you understand better what happen, but let us know if you have additional questions slight_smile

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