Data roaming

[AshFir]

Hi, i’ve recently switched over to O2 and got a new iPhone as my old one broke but i got the same XR. My data roaming is on, i get 3g, full signal, but the internet doesn’t work. I have tried everything from the apple support pages so now hoping i can get help from O2.
Thanks!

[Cleoriff · Accepted solution]

Hi @AshFir 

Are you actually abroad now?

If so you may have a roaming bar on your account, in which case you need to contact O2 to get it lifted.

Or you could try changing your APN to "mobile.o2.co.uk"

As it's a new device you need to check if the iData bolt on has been applied.

Numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

From abroad

From abroad

+44 344 809 0202

Free†

[AshFir]

Hi,
Thank you. Yes, i am in italy right now and as such should have just general open roaming, as well as the fact that I have a plan with roaming and got a text upon arrival saying all roaming was automatic.
Thank you so much for the solutions, I will try them immediately!

[AshFir]

Thank you so much, changing that APN did it! You’re my hero now. Have a lovely day.

[Cleoriff]

So pleased it worked @AshFir  and delighted to be your hero (Last week someone said I was a 'Coolio Dude' and that made my day as well)

Welcome to the forum and enjoy your holiday

[MI5]

@AshFir 

This means you have the wrong data bolt on applied to your account.

Call O2 when you get home to have iData added and then change your apn back to "iData.o2.co.uk"