A54

Silica · ‎28-11-2023

Just checked my tracking no. only to see that it said that A54 Samsung had been delivered to Leon so i was wondering how this is possible because i have not been given this phone i have been on myO2 to that you have this down as a completed delivery when i have not recieved the phone please can you resolve this issue asap .

MI5 · ‎28-11-2023

@Silica

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎28-11-2023

@Silica

You will need to contact the courier and o2 on 0800 081 021 0255 and they will be able to advise.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-11-2023

No point contacting the courier as the delivery contract is with O2 and the courier will just refer you back to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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