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5g

Louh83
Level 1: Joiner
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on ‎28-11-2023 10:35

on ‎28-11-2023 10:35

I am having issues getting a 5g connection on my Samsung s21, in areas where availability should be. How can I get this to work? I have read through the guide on Business Broadband Hub and others, but I have had no luck.

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MI5
Level 94: Supreme
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on ‎28-11-2023 10:38

on ‎28-11-2023 10:38

@Louh83 

Make sure 5g is selected in the network settings, that you are in an area served by 5g O2 Service Status and that you have a 5g sim card.

If not, pop into your local O2 store with photo ID to get a new sim.

Note that 5g is also only available on contracts and not PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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