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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 2849 Views
  • 16 replies
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 176695 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 8996 Views
  • 12 replies
  • 4 kudos

Linking Virgin media account

Who do I speak to in order to set-up Volt? I have tried online and I keep getting an error message.

Inghar by Level 1: Joiner
  • 840 Views
  • 2 replies
  • 0 kudos

Activating Volt

I had a mobile contract with Virgin which has since been switched over to O2, and recently moved house and installed virgin broadband. It therefore seems like I should be eligible for volt but when I go to the pages about activating it, they just sen...

Anon12 by Level 1: Joiner
  • 949 Views
  • 3 replies
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Resolved! Cancel sim contract

I want to cancel my sim contract. I took it out as part of a Virginmedia package a few days ago and haven’t received my sim yet.

MSc1 by Level 1: Joiner
  • 724 Views
  • 4 replies
  • 0 kudos

Resolved! Contract states 10GB data - Account says only 5GB

I have just taken out Virgin Media / O2 Volt package. The offer included 10GB data and the O2 contract schedule clearly states 10GB. However online account only shows 5GB. How can this be rectified?

John54 by Level 1: Joiner
  • 787 Views
  • 4 replies
  • 0 kudos

Can't add Volt because Virgin Media and O2 address databases differ

I've been with both O2 and Virgin for decades. However, I can't add Volt because the website says that Virgin is not available in my area. One of the causes could be that Virgin have my address as Flat A, 69.... but O2 have it as just 69... (O2 addre...

Dave_T by Level 1: Joiner
  • 740 Views
  • 3 replies
  • 0 kudos

Resolved! Volt

Hi how to I change my volt as my number is registered on my mum’s account, and now I have my own address with my own virgin account

Fu510n5 by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

VOLT

Why can’t I access my VOLT Benifits

VOLT1 by Level 1: Joiner
  • 374 Views
  • 1 replies
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O2 and virgin are incapable of sorting things out

So been trying for ages to get my Volt benifits on my O2 account, been with Virgin and O2 for quite a few years.Spent an age on the phone to O2 at the weekend, they found an old address of mine that was linked to my account and fixed that, told me th...

macstorm by Level 1: Joiner
  • 867 Views
  • 2 replies
  • 0 kudos

BILLING A NON CUSTOMER

I am complaining that I keep receiving messages from o2, last month I was billed to pay 12 pounds as due, this month I am billed to pay 220 pounds as due.Please I want to state categorically that I am not o2 customer, I have never used any of your se...

UJ by Level 1: Joiner
  • 765 Views
  • 3 replies
  • 1 kudos

Resolved! Volt

When will I get volt extras

Ralph15 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos