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VM Volt SIM package, but full mobile BB allowance not showing correctly

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A-KN
Level 1: Joiner
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on ‎21-03-2024 22:06

on ‎21-03-2024 22:06

Hi, I am a new customer through Virgin Media included in a Volt Upgrade.  My O2 service came with 4Gb allowance, but the account only shows 2Gb.  The Virgin agend advised that once the SIM has been activated, the 2Gb allowance would be "Supercharged" to 4Gb.

 

Please can you help?

 

Kind regards

AK

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madasaf1sh
Level 78: King of Kings
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on ‎21-03-2024 22:09

on ‎21-03-2024 22:09

@A-KN 

 

All the information can be found here Volt Megaguide 

 

But it can take 14days to be applied to your data allowance

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎21-03-2024 22:09

on ‎21-03-2024 22:09

@A-KN 

 

All the information can be found here Volt Megaguide 

 

But it can take 14days to be applied to your data allowance

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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