Order wifi Pods is impossible and I’ve been using data in half of the house

[tote95]

I’ve been a Virgin and O2 customer and bought a Volt broadband package. After being unable to use broadband in half of the house I started trying to order a wifi pod. I have used the Virgin media connect app and it shows 12mbps download speed which is well below the 30mbps threshold. The app doesn’t redirect me to order a pod. I called Virgin media the first time they said I should order a wifi through O2. I haven’t managed to get a hold of their customer service. The AI is of course useless redirecting me to a guide I’ve already found myself. I called Virgin Media again, managed to get through to them, they said my account wasn’t linked to Volt even though I did have Volt double data on my mobile package and that this had to be sorted first before I order a pod. They promised to call me back in two day and they never did. Since then I can’t get through to them. I made a couple post on their community and still no progress.

I do have Volt! I have double the data allowance and My O2 also confirms it. I also have low to no internet in my home and I can’t get hold of anyone to order a pod so I can work properly! I either have to stand in the corridor or hotspot from my phone or use my data. This has been going on for almost a month now.

 

could someone actually bring me in contact with customer service so I can order a pod? I am paying for a service I’m not receiving at this point. 

[Enlli · Accepted solution]

You can't order pods through O2, all broadband is still with Virgin Typical Virgin get you off the line.

0345 4541111 or 150 from your phone

You could go on the Virgin Communuty Forum and ask there. 

https://community.virginmedia.com/

https://home.virginmedia.com/virgin-tv-edit/tips-and-tricks/boost-your-wifi-with-virgin-media-intell...

[gmarkj]

You need to have Volt on your VM account as well @tote95 and not just on your o2 account.

It will shows as a Volt package, and the broadband speed will show as Volt M(and then your speed after Volt).

If you have those then you need to call VM and explain. I can't remember the number I called, but the first result after googling is 0800 064 3850...