roaming not working

charz · ‎03-03-2024

i am currently in hongkong so i bought additional data to use roaming but it is not working. i have tried to troubleshoot but failed many times. please help!

Enlli · ‎03-03-2024

Try a manual search for another network, also....Check your APN

If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).

Best of luck

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎03-03-2024

@charz

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎03-03-2024

If a network shows up as "Forbidden", still try to connect to it, as per the note near the end of the Guide: Roaming MegaGuide above, @charz:

Forbidden Networks: If you're struggling to connect to any of the roaming networks showing as available, another option is to try and manually connect to any networks showing as forbidden.

Links to O2 Social Media Team here

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