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premium restrictions

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laurenjj
Level 1: Joiner
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on ‎14-10-2022 10:23

on ‎14-10-2022 10:23

how do I change the settings so it possible to call premium numbers?

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MI5
Level 94: Supreme
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on ‎14-10-2022 10:57

on ‎14-10-2022 10:57

@laurenjj 

You need to remove any spend cap or premium rate restrictions from your account,

This is not age related as they are separate account restrictions.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Enlli
Level 67: Unsung hero
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on ‎14-10-2022 10:45

on ‎14-10-2022 10:45

Have a look at the guide

Guide: O2 Age restriction 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
  • 149940 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎14-10-2022 10:57

on ‎14-10-2022 10:57

@laurenjj 

You need to remove any spend cap or premium rate restrictions from your account,

This is not age related as they are separate account restrictions.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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