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new upgrade will not connect to network

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maitland
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on ‎09-07-2020 23:36

on ‎09-07-2020 23:36

just upgraded to iphone 11 with new sim (online) Phone will not connect to network - after 24hours . old phone still making and receiving calls and texts. New phone nothing! Any ideas before going in to O2 shop?

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MI5
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‎09-07-2020 23:39 - edited ‎09-07-2020 23:40

‎09-07-2020 23:39 - edited ‎09-07-2020 23:40

@maitland 

Use your old SIM.

Your contract has already been updated on it.

But if you need to use new SIM, do a SIM swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎09-07-2020 23:39 - edited ‎09-07-2020 23:40

‎09-07-2020 23:39 - edited ‎09-07-2020 23:40

@maitland 

Use your old SIM.

Your contract has already been updated on it.

But if you need to use new SIM, do a SIM swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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maitland
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on ‎10-07-2020 10:44

on ‎10-07-2020 10:44

Thank you - so simple.

 

Because they sent a new sim I assumed to use that. I have spent hours doing diagnostics online !!!!!

 

Thanks again!

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MI5
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on ‎10-07-2020 10:55

on ‎10-07-2020 10:55

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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