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network dropping out.

hackedoffwithth
Level 1: Joiner
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since beginning moved from Virgin, my phone frequently drops off the NETWORK. both voice and data. Sometimes turning off and on work other times it does not. Havre already tried making complaints but no network or phoned off with nothing wrong with the network. Very frustrated now. This problem did not happen until the I was forced to change over.

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Enlli
Level 69: Guiding Light
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Network wise nothing has changed as Virgin have been running on O2 for over 6 month.

I would check our guide and if that doesn't help I would be tempted to change the SIM with a propper O2 one.

if you can get to an O2 store with some photo ID they will do it there and then.

 

Guide: How can I sort out my network issues? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Breanna
Former Staff
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Were you able to check if a new SIM fixed the issue @hackedoffwithth?

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