This is a community forum made up of customers like yourself so we can't access accounts.
You will need to contact O2 if you are on the old billing system. If on the new 360 system it can be done through the SIM Swap section in the My O2 App. Worth checking
Call 202 or
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
