data will not connect outside

[Boblmac]

ive just passed on my contract over to my daughter,who lives in another town.

she says data will not connect, but wifi is fine.

i used data every day without a problem, before i gave it to her

So why the problem.

[Cleoriff]

@Boblmac 

Different area and coverage?

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Bambino]

@Boblmac This is not O2. This is a customer community. What do you mean by you 'passed on' your contract? What did you actually do?

[Oxonian]

This might give you @Boblmac some answers to your network coverage question :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

As @Bambino alludes to, what you have done might well be outside of the T&Cs, although as long as the bill is paid promptly each and every month, I cannot imagine O2 being too concerned.

[japitts]

What was the result when you tried using your phone in your daughter's location? And vice-versa.

That would ID whether O2's network is poor in your daughter's area.