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No signal Birmingham

I work in Birmingham city centre and whenever I am in the office I have 4g signal (3 bars) however I can’t get texts, internet or make calls! I’ve been to the o2 store reset everything and still the same. All other networks work fine in the office ex...

Resolved! Changing number

Hi, how do I change my o2 new number to my original number from a different provider

Resolved! Switch my phone number

Hi, I’m wanting to switch my old phone number onto this new sim. I have my pac code I just don’t know how to switch

Swap from Pay as You Go to Pay Monthly. Now complete loss of service

I transferred from an O2 Pay as You Go to Pay Monthly. I called 202 on Tuesday lunchtime to transfer my old number across. On Wednesday morning at 05:30, my Pay As You Go sim was deactivated. I put my new sim in my phone and...nothing. No connection ...

Apply watch cellular problem

Hi, I’ve been in contact numerous times with O2 customer service for more than a year and still have had nobody resolve my problem. I have an Apple Watch cellular and am on a sim only plan. I am unable to set up the cellular plan for my watch as I ge...

Resolved! How long will a Number Transfer Take?

Hi I am moving from Virgin Media to O2 Mobile and want to keep my mobile number with Virgin Media. I understand it takes 1 working day for the transfer to happen. I have received the new O2 sim but not put it in my phone yet as its a weekend and I ne...

Resolved! Data

I can’t connect internet by my data.

Resolved! How do I get copies of previous bills?

This question seems to have been asked many times. I have found no answer. How do I get copies of previous bills?

Resolved! O2 App

I have downloaded the my o2 app but when I try to log in it won’t open the app

Resolved! Visual Voicemail on Pixel 7 Pro

Hi. Just moved over to O2. I have a Pixel 7 pro bought direct from Google. I can't for the life of me get visual voicemail working. Does it even work on this device? I've searched the forums and some people seem to have VVM working on a pixel device....

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