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Resolved! Porting problem - requested on 23/03/2023

Hello O2 Support, I have a new contract from O2 last week, I have requested for porting my number but haven't switched yet by the looks of it. Please could you port my previous number to my new phone. I have seen @O2Sarah- is online until 2 pm, would...

Money been taken out of my account

Hi I’ve had 10 pound a month taken out of my bank and would like to know why thank you

Resolved! New to O2 - Nobody Answers the phone

Hi please advise why the app will not show my usage. Just says “something went wrong” also my number has not ported. It has been 8 days and I’m thinking I have made a mistake so maybe better staying with my current provider.

Delivery reports

As of 26/3/23 when I enter *0# before sending messages I no longer get delivery reports. Anyone know if this is an issue.

Multiple texts

Hi for the last few weeks I am either not recieving texts or getting multiples of the same ones, I have already had a new simm but still have the same problem .

Resolved! Poor reception

Why is the reception very poor in the DY6 area

Resolved! Visual voicemail on iphone

Can someone advise on steps to activate visual voicemail on iPhone on new contract? ThanksMahendra

Email is already registered

So I recently ordered a broadband deal with virgin and it comes with a 02 sim card. I received a email saying they can't process the order for the sim card because my email is already registered with 02. Can anybody help me on this?

Resolved! Account

Hi,I have a question about my account. I miss my payment and my number now is blocked. I can't log in to my account I change my password but you will send to me a code but my number is not active

Number Port Problems

We have recently switched a mobile to O2 due to a re-contracting our Virgin Media broadband package which is now 'Volt'. The line was on Virgin Mobile previously. I requested that we kept the same number. - Despite contacting Virgin and O2 four times...

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