Get tech support for your O2 issues

Resolved! Mast down in my area for soo long! When will it be fixed? My service is shocking

I live in Witham in Essex and the status checker has said the same issue regarding a nearby mast for sometime! When will this be fixed? I’m nearing the end of my contract and if it’s not resolved I’m going elsewhere.

Resolved! Can I simply buy a PAYG SIM for my second phone?

I have a phone with a PAYG SIM. I have a second phone for which I have bought a PAYG SIM and I want to run the two phones independently with different numbers. When I activate the second SIM are there any pitfalls? For example, I don't want O2 to ass...

Resolved! Red number 1 on the app when closed

Why is there a red number 1 when the app is closed i can not see that it relates to any thing

Moved number to new account - now have no/limited mobile data.

I used to have an O2 'legacy' account that was in my father's name. Whenever I wanted to gain access to the account, I would need my father with me as he was the account holder. After speaking to staff at an O2 store, they suggested that I open a new...

Resolved! Mobile data not working

My mobile data isn't working. When I insert my sim it says "emergency calls only" however the phone works fine receiving calls etc... its just I can't connect to my mobile data. I think the sim card is related but don't know how to figure it out. Was...

Resolved! Google pixel pro 7

Keeps saying connect not charging?

Resolved! No receiving sms after upgrade to 5G sim

Hi, not able to receive SMS till the swap to 5g SIM card. Tried everything, network reset, phone reset called operator at o2, swapped the SIM into other phones with same issue. At present is still verifying my number in the chat feature, tried also d...

Resolved! SIM not provisioned

HiCould a moderator flag this for an O2 member of staff to look at on Wednesday, please? SIM worked Ok until this afternoon. I'd ordered eSIM and got it to work ... I then powered down, removed old physical SIM but on powering up I had neither eSIM o...

text message failing

can't send text...reason give message failed

Resolved! Cannot receive text messages

Hello. I recently ported my number to O2 but I cannot receive text messages for verification codes. I do get calls on my number so I think it’s only a text message issue. I’m on iPhone 12. Please help.

O2

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