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Forum Posts

Resolved! Keeping number

I want to keep my old number from virgin but despite filling in the online form with the PAC I still haven't got any progress . I did it around midday on Thursday. Any idea how long it will take?

Lucycw24 by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 1 kudos

Resolved! Urgent - Severe Coverage and Service Issues Impacting Professional Work

Dear O2 Forum, I am writing to you today to express my serious concern and dissatisfaction with the service I have been receiving as an O2 customer. Despite its higher cost, the main motivation behind my choosing O2 was its renowned reputation for pr...

No signal Inside for months

I've had no signal inside my home for months. I'm in the bs5 area of Bristol. I cant make or receive calls at all and ita really effecting my business. When will this problem be fixed. If ever? It never used to be like this. Thanks

Resolved! No data or network

Day 7 without any data or signal. Virgin account merged last Friday. Numerous calls and txt chats, found out yesterday I was meant to be using a new 02 sim and not my old virgin one. It came today, popped it in. Still no data or network. Phone says I...

Resolved! No signal

Hiya, I have no signal on my phone. It was ok earlier … my son’s on same network seems ok. I’ve tried turning on flight mode and switching off and on

Chel_S by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! No service

I’ve returned from Portugal where I also had poor service and data services with o2 returned back to Uk. Still no service or data

Brandon93 by Level 1: Joiner
  • 416 Views
  • 2 replies
  • 0 kudos

Resolved! Free pro buds

I got sent a code for my free buds ,put code in and it says 50pound off then 179 pound payment or monthly for 5.38 .I thought these were free ,can anyone advise me on this please

Bigmac123 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming cutoff after 360 migration?

Travelling in the EU zone and for the last 2 days my phone won’t register using my o2 esim. A uk ee physical sim in the same phone registers and works fine. O2 support promised to get back to me within 24 hours. That’s has passed and they aren’t repl...

DTabroad by Level 2: Apprentice
  • 1886 Views
  • 10 replies
  • 0 kudos