Get tech support for your O2 issues

I can’t send texts

Hi. Ever since I changed to a new eSIM my outward sms text function hasn’t worked. It keeps saying there’s a mobile mast fault nearby but i have same problem when I try to text from other locations I’m on a critical emergency contact line for a relat...

Resolved! eSIM that isn’t mine trying to install

Hi, For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it.

Replacement Sim Issue

Recently thought my husbands phone was lost, so rang O2 to ask them to block the SIM.We then found the phone, asked them to remove the block which they couldn't. They said they'd need to send a replacement SIM, which then arrived. When placed into th...

Resolved! seems like alot of the 02 website is down?

i was in a rush today and put my phone off charging into my pocket. I have a pin lock on there and it for some reason kept trying to input codes in my pocket, and now my phone is locked and i need the PUK code. I have tried using the generator and it...

Failed transfer of number from PAYG sim card to new esim with monthly contract

I recently moved from PAYG to a monthly contract that came with a new esim card and a new number. I requested that my old number, which I have been using for many years, be transferred to the new sim. 9 days and many conversations with 202 as well as...

Number porting error

I've had 2 pay monthly accounts for years, never had an issue with number porting. I just upgraded both phones with a 3rd party company as they were a lot cheaper. One phone had the number ported to Three, I stuck with O2 to ensure there would be no ...

Number Transfer from PAYASYOUGo to Pay Monthly

I had a pay as you go number which I wanted to transfer to my pay monthly esim purchased on 22nd July 2024. But just after requesting the transfer my original sim was disabled but number was not transferred. Everytime I contact MyO2 support they give...

Bolt on

I have just tried to buy Bolton of 8gb but when I pressed to confirm order it shows only 100mb added for £3.50, I tried again thinking I had pressed something wrong and it showed same thing. Now have emil confirming the 8gb add on so ahve actually sp...

eSim not working

I have recently until recently been using 2x physical sim cards for the past 6 months whilst i am abroad. I have a new device which only has space for 1 physical sim card and requested a eSim from O2. After installing this on the phone, I have been u...

switch from iphone 8 on O2 to newly purchased iphone 15Pro (sim-free)

can I just take the sim card out of my present iphone 8 and insert it in my 15Pro to activate it?

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