Get tech support for your O2 issues

Signal

Hi, I am having signal issues with my number: , I am only getting Emergency Signal, even in areas where I know there is signal, please can you assist with this? Thanks, Rob [Mod edit: Please do not share personal details as your posts are visible to ...

Port transfer

Hi,I’ve recently transferred my number from Sky Mobile to o2, I provide my PAC code on 31st August, was told it had completed 1st Sept, for the first few days I could not receive texts or calls from anyone but could make calls and text, now I can rec...

Resolved! Old Bills

Hellohow do I access old bills - i need to go back to mar 2021. Thanks Tom

Don't know what's going on

What is a board?Described my difficulties on the previous page but they seem to have disappeared. Have been with O2 for ages. Recently bought a new phone which insisted I change my password. I did, but can't remember what the new password is. Does it...

WiFi calling intermittent

Wifi calling only works intermittently, sometimes for days then the facility returns for a short period.My phone is a Samsung S23 Ultra, the software is up to date and the network preferred setting is enabled. I have reset the network settings.I have...

Weird WiFi issues on Samsung S22

For the past month or so I have had various issues when connected to my WiFi at home. No other devices have experienced the same or similar issues, and there is seemingly no problem with my router which has been reset many times. Some apps will not c...

Incoming caller id not shown , only private number or unknown

I've been moved from Virgin to O2 for about 2 monrhs ago and I get "Unknown" or "private number" as my caller Id on incoming. Its not my phone as an 02 shop have tried SIM in another phone . I have had a new SIM but still have the issue. Shop suggest...

Resolved! Can't use it

I bought sim card and top-up £10. But I can't send text. But when I check my balance, they said I have unlimited text. I can't approach My O2 too. pls let me know the pronlems.

iPhone just died

My iPhone just died. It won’t charge, re-boot or anything that is suggested. It’s only just 12 months old. I’m abroad on holiday so how do I get O2 to help me?

Resolved! My O2 not working from PC

I have tried logging in to MyO2 from my PC several times today - all I get is a blank screen after entering my login details.I have tried Chrome and Bing, I have cleared the cache and cookies. I have rebooted the PC. Nothing works.On my iPad it works...

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