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Resolved! I’ve left 02 but received a text for a remaining bill

Hello I have left 02 recently, but I have received a text message from you saying the following, Hello John, Your bill for account is £0.05 this month. To view it, go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or ...

Resolved! No internet connection

Just transferred from Virgin to o2 and i have no internet connection.

Personal Hotspot not working on Samsung Galaxy S23, or old S10

Hi, I've tried setting up a personal hotspot on my old Galaxy S10 and new S23 but when other devices connect to my hotspot they get the 'no internet available' when connected to my hotspot wifi.I've checked all settings, date/time, real mac address e...

vienly by • Level 1: Joiner
  • 1174 Views
  • 4 replies
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App and website issue

My mum can not access the app or my o2 website on her phone regardless of browser, being incognito, uninstalling and reinstalling the app. I've looked online, but either don't get the info I need or just sends me in circles. Tech support says contact...

Mandy1234 by • Level 1: Joiner
  • 1169 Views
  • 2 replies
  • 0 kudos

My 02 won’t let me login

My NTL email won’t send or receive. This is the one I use all the time. I can’t view anything that I’ve saved either. I’ve tried to ring 02 for hours. It says I haven’t got an account- I have had for years!!How do I get to speak to someone & fix it?i...

Shirl49 by • Level 1: Joiner
  • 747 Views
  • 2 replies
  • 0 kudos

Resolved! No way to contact o2

I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...

JamesR85 by • Level 1: Joiner
  • 1005 Views
  • 4 replies
  • 0 kudos

4G internet speed - MK19

Hi, I have an Alcatel 4G dongle providing my internet as my location doesn’t have wired connection. When I first changed over from Vodafone due to shockingly slow service (about 7 months ago?), it seemed to work great. Lately, Teams calls have been c...

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Can’t log into my app online say I am not a customer 

Oillie by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Fraud

Hi I was recently a victim of fraud and I have still have a very large outstanding balance on my account which I do not believe I am liable to pay. I have recently received a text saying that my services will be reduced until which time I make a paym...

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