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Why has my rolling plan been cancelled?

TX2022
Level 1: Joiner
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on ‎19-02-2024 08:32

on ‎19-02-2024 08:32

I haven’t changed anything about my £10 rolling plan, which I am happy with, yet I got a text this morning saying “O2: Just to let you know, we have cancelled your recurring payment for your £10 Rolling plan. Your current Rolling plan will end on 19/01/2024 and we will then move you onto our Standard Pay As You Go tariff. T&Cs http://v.o2.co.uk/Z8V0p2d8”

 

Why is my plan being cancelled? How can I fix it?

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Enlli
Level 69: Guiding Light
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on ‎19-02-2024 08:36

on ‎19-02-2024 08:36

Been a few posts like this. Seems O2 have problems with payments to PAYG accounts

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 

4445 or 0344 8090222 (PAYG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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