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Why does my internet not work when I am out and about?

GerryDaly
Level 1: Joiner
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on ‎18-09-2023 07:08

on ‎18-09-2023 07:08

Why does my internet not work when I am out and about. I have plenty of data but no connection 

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TallTrees
Level 52: Innovator
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‎18-09-2023 07:25 - edited ‎18-09-2023 07:27

‎18-09-2023 07:25 - edited ‎18-09-2023 07:27

Hi there @GerryDaly 

Welcome to the o2 Community forum 

Just a thought have you enabled mobile data on your phone?

Check everything.

Make sure flight mode is off

 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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on ‎18-09-2023 07:54

on ‎18-09-2023 07:54

@GerryDaly 

Check this guide Guide: How can I sort out my network issues? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎18-09-2023 07:57

on ‎18-09-2023 07:57

Check your APN Settings match these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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