Solved: What proof of purchase do I use to claim my free a...

Linz50 · ‎28-09-2021

I have just got a galaxy Z fold3 on contract with a claimable free accessory pack, however to claim the pack I need to upload proof of purchase. Does anyone know what I can use for this as I don't have a receipt or invoice with the price of device on that I am aware of.

Thank you in advance for your help!

MI5 · ‎28-09-2021

@Linz50

You can save your order from your MyO2 as a pdf and attach it to your claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎28-09-2021

@Linz50

You can save your order from your MyO2 as a pdf and attach it to your claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-09-2021

@Linz50

In the Documents section of your MyO2 Download and View Bills/Payment history, you should find what you need there. Guide: How do I get to the 'Download Bill' page?

Another way is checking in your orders in your MyO2 http://www.o2.co.uk/myo2 or from any emails you had when you placed your order.

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