Solved: Want my new tariff to start straight away

Kylejkelly1 · ‎24-08-2021

I’ve just got a new o2 sim an when I’ve topped up £30 it’s took £10 straight away and put me on the £10 tariff but I need the £30 tariff for the data but it is saying I have to wait till the 23 September but I need it to start straight away I’ve got the £30 in my balance

gmarkj · ‎24-08-2021

You will need to contact customer services then @Kylejkelly1.

You can call 4445 from your phone or try one of the other numbers in the guide below - it also includes some hints on how to get through to someone.

Guide: How to find help & contact O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎24-08-2021

You will need to contact customer services then @Kylejkelly1.

You can call 4445 from your phone or try one of the other numbers in the guide below - it also includes some hints on how to get through to someone.

Guide: How to find help & contact O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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