Cannot cancel Disney subscription either in O2 or disney apps

[Matteo]

I mean looking at this submission form Im not surprised I can't do anything properly in this app and I'm just going in circles. 

I have 3 active subscription showing on my account as additional charges while I just upgraded my tariff last week to (also) get rid of these. My tariff should be 20 and it's billed at 29.90 because of Disney. 

If I go on the Disney app, it sends me to O2. 

If I go to O2, it sends me to Disney. 

I have NO intention of being stolen 10£ just because your can't handle anything. I can't even understand what's airtime and what's in my contract because you have silly little info boxes with literally 5 word inside that don't describe what's the item. 

I need tech support to get to the bottom of this and be provided a way to deactivate FULLY my Disney subscription which I. DONT. USE. 

please contact me asap with a workaround or I'm cancelling this contract straight away as you're charging me 50% more than what I signed up for 

[Bambino]

@Matteo See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

[MI5]

@Matteo 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2