Verification codes not working

[00761532]

I am having an issue with receiving the WhatsApp verification codes, I have exhausted all other avenues such as removing iCloud, uninstalling the app etc, increasing spend limit and turning off wifi calling. WhatsApp have suggested I speak to O2. I ported my number from another service provider and have read on here this can cause issues? Can anyone help

[MI5]

@00761532 

Some porting files have not been completed properly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[00761532]

Unfortunately I don’t have any of those social media, is it possible to flag this to an O2 assistant on here?

[MI5]

@O2Sarah- 

[O2Sarah-]

Thanks for the tag @MI5 

@00761532 I will send you a private message so we can look into this. 

[00761532]

Hello I haven’t been able to resolve this issue.

[pgn]

Sorry to hear that, @00761532 - @O2Ryan is in from around 8am tomorrow morning, can you keep an eye out for his Private Message to you on here? He will need more info from you to take this further. Good luck!

[Zak01010]

@00761532 was this issue resolved? I'm waiting for a call from the o2 network team right now 3 days left to wait as I was given 5 working days for them to contact me.

[pgn]

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@Zak01010 wrote:

@00761532 was this issue resolved? I'm waiting for a call from the o2 network team right now 3 days left to wait as I was given 5 working days for them to contact me.

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I can tag @O2Jonathan who is in now if you'd like an independent eye cast over the state of your misbehaving port, @Zak01010 - keep an eye on your Private Messages here. Good luck!

[O2Jonathan]

thank you for tagging me @pgn, I will private message you now @Zak01010 .