Upgrade

[AaronW]

Hi, 

I updated my contract Saturday and since then, I don’t have any 5G signal and only picking up 3G. I’m struggling to get o2 online also…it won’t let me log in and says it’s sending a security number but nothing comes through. 

can someone please call me on ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[pgn]

Good job you're contract, as PAYG cannot use 5G anywhere if on O2. By update do you mean upgrade? Do you have a 5G-capable handset? Is 5G available in your area? Is a mast near you down, either through fault or planned upgrade by VMO2?

Best suggestions for you are:

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

And in case you need to contact O2, as this Forum is not O2 but is a Customer Forum: Guide: How to find help & contact O2 

Good luck @AaronW.

[Oxonian]

This app is referenced in the guides already provided to you @AaronW ; please take a look at it as it works really well :- 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.