Solved: Topped up £10 and didn’t get dats

Siena · ‎25-10-2023

I topped up £10 credit and thought I received £10 big bundle for the month. I didn’t receive the data as it was a day before the renewal. I then had to top up £10 again to get the data. I would like a refund of £10 as I have had to pay twice.

MI5 · ‎25-10-2023

@Siena

No refunds on PAYG, sorry.

The extra money will stay as a credit on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-10-2023

@Siena

No refunds on PAYG, sorry.

The extra money will stay as a credit on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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