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Donut
Level 1: Joiner
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Hi good morning. What it is I tried to top up last night for first time. And first £10 went through as a top up my folt I no.  Then started to do a new tariff first £10 it come up and said  season timed out money went out bank.    Third time went through as normal. So it cost me £30 fir a £10 topup. Is there anything can be done about this please 

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MI5
Level 94: Supreme
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@Donut 

The payments will be pending as they were not claimed by O2, so will be returned to your bank account in line with your banks policy, usually 3 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151914 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Donut 

The payments will be pending as they were not claimed by O2, so will be returned to your bank account in line with your banks policy, usually 3 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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