Sorry can’t connect abroad

[StevieMcG]

My data roaming is on and data is working ok but when I try to make a call it says “sorry your call cannot be connected” any ideas?

[gmarkj]

Daft question @StevieMcG but are you dialling the number correctly?

See if these guides help

Guide: Roaming MegaGuide 

Guide: International Roaming and Whats it all about 

[Enlli]

Have you 4G Calling enabled? In some countries where 3G has been turned off their can be problems.

Try manually selecting a different network or, if possible select 2G only when you try to make a call

[StevieMcG]

Yeah I’m dialling correct number… they are numbers saved in contacts and have international code

[StevieMcG]

I’m on 5g and have 5 g connection showing 

[Enlli]

Turn 5G off. O2 do not have 5G roaming in many countries.

[StevieMcG]

Sorry, how do I do that?

[MI5]

@StevieMcG 

In your phone settings menu and look under network and sim settings.